Returns Policy

Returns Policy

We have taken every care to produce the highest quality product. If however you are not completely satisfied with your purchase, we will refund or exchange the garment within 14 days of receipt, provided that the product is still in perfect condition, unworn and with all tags attached.

How to Process a Return?

Please, contact us at info@orhidejashop.com if you would like to return your order and send the item to the following address:

  • Orhideja
  • ITQ GROUP SIA
  • Ludvika street 10
  • Liepaja
  • Latvia
  • LV-3401

You will be notified by email once your return has been received and processed.

Your money will be refunded to the original purchaser's credit card or on the bank account you provided within 10 days after receiving the merchandise and completing the quality check. We reserve the right to refuse return of a damaged, worn or used merchandise.

Please note that you must cover the cost of the return shipment, as our free collection service does not apply to cancelled orders.