Terms & Conditions

Terms and Conditions of Use

Welcome to our website: orhidejashop.com ("Website"). These Terms and Conditions of Use govern the access to and use of orhidejashop.com. The access to and use of this website as well as the purchase of products on orhidejashop.com are based on the assumption that these Terms and Conditions of Use have been read, understood and accepted by you. This website is managed and maintained by ITQ GROUP SIA, with registered office in Latvia at Strazdu street 5C, Liepaja, LV-3405, Latvia, business register number, tax code and VAT number LV42103073388.

Request for further information can be made through our Customer Service or sent to the address: help@orhidejashop.com If you need any assistance, go to the customer service area, where you will find information on orders, shipping and returns of products purchased on orhidejashop.com, refunds, a registration form, tips and other general information on the services provided by orhidejashop.com.

For any other legal information, go to the sections: General Terms and Conditions of Sale, Returns Policy and Privacy Policy section on orhidejashop.com. ITQ GROUP SIA may amend or simply update all or part of these Terms and Conditions of Use. Any amendment or update of the Terms and Conditions of Use shall be posted for our users on the Home Page of orhidejashop.com as soon as such amendments or updates have been made and shall be binding as soon as they are published on the website in this section. Therefore, you should regularly access this section on the website in order to check the publication of the most recent and updated Terms and Conditions of Use of orhidejashop.com. If you do not agree to all or part of the orhidejashop.com. Terms and Conditions of Use, please do not use our website.

The access to and use of orhidejashop.com, including display of web pages, communication with ITQ GROUP SIA, downloading product information and making purchases on the website, are carried out by our users exclusively for personal purposes, which should in no way be connected to any trade, business or professional activity. Remember that you will be liable for your use of orhidejashop.com and its contents. ITQ GROUP SIA shall not be considered liable for any use of the website and its contents made by its users that is not compliant with the laws and regulations in force, without prejudice to ITQ GROUP SIA liability for intentional torts and gross negligence.

In particular, you will be liable for communicating information or data which is not correct, false or concerning third parties (in the event such third parties have not given their consent) as well as for any improper use of such data or information.

1. Privacy Policy

We recommend that you read the Privacy Policy which also applies in the event that users access to orhidejashop.com and use the relevant services without making purchases. The Privacy Policy will help you understand how and for what purposes orhidejashop.com collects and uses your personal data.

2. Intellectual Property Rights

All content included on this Site, such as works, images, pictures, dialogues, music, sounds, videos, documents, drawings, figures, logos, menus, web pages, graphics, colors, schemes, tools, fonts, designs, diagrams, layouts, methods, processes, functions and software (collectively, "Content"), is the property of ITQ GROUP SIA– a Latvian company whose registered office is located at Strazdu iela 5C, Liepaja, Latvija, business register number, tax code and VAT number LV42103073388 – and is protected by national and international copyright and other intellectual property laws. You may not reproduce, publish, distribute, display, modify, create derivative work from, or exploit in any way, in whole or in part, the Content without the prior express written consent of ITQ GROUP SIA as the case may be.

ITQ GROUP SIA shall have the exclusive right to authorize or prohibit in their sole discretion any reproduction, publication, distribution, display, modification, creation of derivative work from, or exploitation in any way of, in whole or in part, the Content. ITQ GROUP SIA shall have the right, at any time, to claim the authorship of any Content posted on this Site and to object to any use, distortion or other modification of such Content.

Any reproduction, publication, distribution, display, modification, creation of derivative work from, or exploitation in any way of, the Content expressly authorized in writing by ITQ GROUP SIA shall be carried out by you for lawful purposes only and in compliance with all applicable laws.

3. Links to Other Web Sites

may contain links to other web sites which are in no way connected to orhidejashop.com or ITQ GROUP SIA does not control or monitor such third party web sites or their contents. ITQ GROUP SIA shall not be held liable for the contents of such sites and/or for the rules adopted by them in respect of, but not limited to, your privacy and the processing of your personal data when you are visiting those web sites. Please, pay attention when you access these web sites through the links provided on orhidejashop.com and carefully read their terms and conditions of use and their privacy policies. Our Terms and Conditions of Use and Privacy Policy do not apply to the web sites of third parties. orhidejashop.com provides links to other web sites exclusively to help its users in searching and surfing the Internet and to allow links to web sites on the Internet. When ITQ GROUP SIA provides links to other web sites, ITQ GROUP SIA does not recommend to its users access these web sites and it does not provide any guarantees to their web content or to services and products supplied and sold by these web sites to Internet users.

4. Links to orhidejashop.com

Please, contact ITQ GROUP SIA on the e-mail address help@orhidejashop.com if you are interested in linking the Home page of orhidejashop.com and other web pages which can be publicly accessible. You are requested to contact the ITQ GROUP SIA for requesting our consent to linking orhidejashop.com. ITQ GROUP SIA grants links to orhidejashop.com free of charge and on a non-exclusive basis. ITQ GROUP SIA is entitled to object to certain links to its web site in the event that the applicant who intends to activate links to orhidejashop.com has, in the past, adopted unfair commercial or business practices which are not generally adopted or accepted by the market operators, or has made unfair competition activities vis-à-vis ITQ GROUP SIA or the latter suppliers, or when ITQ GROUP SIA fears that such practices or such activities might be adopted by the applicant in the future. In any event, it is forbidden to post deep links (such as deep frames) to orhidejashop.com or to use unauthorized meta-tags without Orhideja consent.

5. Disclaimer on Content

ITQ GROUP SIA does not warrant that the contents of the web site are appropriate or lawful in other Countries outside Latvia. However, in the event that such contents are deemed to be unlawful or illegal in some of these Countries, please do not access this website and, where you nonetheless choose to access it, we hereby inform you your use of the services provided by orhidejashop.com shall be your exclusive and personal responsibility. ITQ GROUP SIA has also adopted measures to ensure that the content of orhidejashop.com is accurate and does not contain any incorrect or out-of-date information. However, ITQ GROUP SIA cannot be held liable for the accuracy and completeness of the content, except for its liability for tort and gross negligence and as otherwise provided for by the law.

Moreover, ITQ GROUP SIA cannot guarantee that the website will operate continuously, without any interruptions and errors due to the connection to the Internet. In the event of any problem in using our website please contact our Customer Service by visiting our Customer Service area or write to the following e-mail address: help@orhidejashop.com. ITQ GROUP SIA representative will be at your disposal to assist and help you to restore your access to the website, as far as possible. At the same time, please contact your Internet services or check that each device for Internet connection and access to web content is correctly activated, including your Internet browser. The dynamic nature of the Internet and web content may not allow orhidejashop.com to operate without any suspensions, interruptions or discontinuity due to updating the website. ITQ GROUP SIA has adopted adequate technical and organizational security measures to protect services on orhidejashop.com, integrity of data and electronic communications in order to prevent unauthorized use of or access to data, as well as to prevent risks of dissemination, destruction and loss of data and confidential/non confidential information regarding users of orhidejashop.com, and to avoid unauthorized or unlawful access to such data and information.

6. Our Business Policy

ITQ GROUP SIA has adopted a business policy; its mission consists of selling products through its services and its website to "consumer" only. "Consumer" shall mean any natural person who is acting on orhidejashop.com for purposes which are outside his or her trade, business or professional activity (if any). If you are not a consumer, please do not use our services for purchasing products on orhidejashop.com. ITQ GROUP SIA shall be entitled to object to the processing of purchase orders from persons other than consumers and to any other purchase order which does not comply with the Terms and Conditions of Sale and these Terms and Conditions of Use.

7. Governing Law

These General Terms and Conditions of Use are governed by Latvian law.

Terms and Conditions of Sale

The following Terms and Conditions of Sale govern the offer and sale (together with the documents referred to below, including the General Terms and Conditions of Use, Returns Policy and Privacy Policy) of products on our website orhidejashop.com. Please read these terms and conditions carefully before ordering any products. You should understand that by ordering any of our products, you agree to be bound by these terms and conditions. The products purchased on orhidejashop.com are directly sold by ITQ GROUP SIA (hereinafter referred to as "the Vendor" or "We" or "Us"). ITQ GROUP SIA has its registered office in Latvia at Strazdu street 5C, Liepaja, LV-3405, Latvia, business register number, tax code and VAT number LV42103073388.

Request for further information can be made through our Customer Service or sent to the address help@orhidejashop.com. If you need any assistance, go to the Customer Service area, where you will find information on orders, shipping, refunds and returning products purchased on orhidejashop.com, a registration form, tips and other general information on the services provided by orhidejashop.com.

For any other legal information, go to the sections: General Terms and Conditions of Use, Returns Policy and Privacy Policy section on orhidejashop.com.

1. Our Business Policy

1.1 The Vendor offers products for sale on orhidejashop.com and its e-commerce business services are available exclusively to its end users, i.e. the "Consumers".

1.2 "Consumer" shall mean any individual who is acting for purposes which are outside his or her trade, business or profession. If you are not a Consumer, please do not buy any products on orhidejashop.com.

1.3 The Vendor reserves the right not to process orders received from users who are not "Consumers" and any other order which does not comply with the Vendor's business policy.

1.4 These General Terms and Conditions of Sale (together with the documents referred to herein) regulate the offer, transmission and acceptance of purchase orders relating to products on orhidejashop.com between the users of orhidejashop.com and the Vendor.

1.5 The General Terms and Conditions of Sale do not regulate the supply of services or the sale of products performed by third parties that are on orhidejashop.com through links, banners or other hypertext links. Before sending orders and purchasing products and services from those third parties, we recommend that you verify the third party's terms and conditions, since the Vendor shall under no circumstances be deemed liable for the supply of services provided by third parties or for the execution of e-commerce transactions between the users of orhidejashop.com and third parties.

2. How to Execute a Contract with the Vendor

2.1 To place an order for the purchase of one or more products on orhidejashop.com, you must fill out the online order form and send it electronically to the Vendor, following the relevant instructions.

2.2 The order form contains a summary of these General Terms and Conditions of Sale, information on the main characteristics of each product ordered and corresponding unit price (including all applicable fees and taxes), the type of payment that you may use in order to purchase each product, shipping terms for the purchased products, shipping and delivery costs and the terms and conditions for returning purchased products.

2.3 An order shall be deemed to have been submitted when the Vendor receives your order form electronically and the order information has been verified as correct.

2.4 Before submitting your order form for the purchase of products, you will be asked to carefully read the General Terms and Conditions of Sale, to print a copy using the print option and to save or reproduce a copy thereof for your own personal use.

2.5 The order form will be filed in our data base for the time required to process your order and as provided by law. You may access your order form by logging in and visiting the section called Orders, in the My Account area.

2.6 Before submitting the order form, you will be asked to identify and correct possible input errors.

2.7 English is the language used for executing contracts with the Vendor.

2.8 After your order form has been submitted, the Vendor will process your order.

2.9 The Vendor may not process purchases when there are not sufficient guarantees of solvency, when orders are incomplete or incorrect, or the products are no longer available. In the above cases, we shall inform you by e-mail that the contract has not been executed and that the Vendor has not carried out your purchase order specifying the reasons thereof. If the products displayed on orhidejashop.com are no longer available at the time of your last access and once the Vendor has received your order form, the Vendor shall inform you of the unavailability of the ordered products within thirty (30) days from the day after Vendor has received your order. If the order form has been sent and the price has been paid for items that are no longer available, the Vendor will refund the amount paid for those items.

2.10 By submitting an order form to and making a contract with the Vendor, you unconditionally accept and undertake to observe the provisions of these Terms and Conditions of Sale. Should you not agree with certain provisions of these Terms and Conditions of Sale, please do not submit your order form for the purchase of products on orhidejashop.com.

2.11 By submitting an order form, you agree and accept these General Terms and Conditions of Sale as well as further conditions contained on orhidejashop.com, even through links, including the General Terms and Conditions of Use and Privacy Policy of orhidejashop.com.

2.12 Upon submission of an order form, the Vendor shall send you a purchase order receipt e-mail, containing a summary of the information related to the order form (General Terms and Conditions of Sale, the products main characteristics, detailed information on the price, terms of payment, return policy and shipping costs).

3. Guarantees and Product Price Indication

3.1 On orhidejashop.com, we only offer products marked with the "Orhideja" trademark. These products are manufactured and distributed under exclusive license agreement by ITQ GROUP SIA– a Latvian company whose registered office is located at Strazdu street 5C, Liepaja, LV-3405, Latvia, business register number, tax code and VAT number LV42103073388.

3.2 The Vendor does not sell second-hand products, flawed products or products of lower quality than the corresponding market standards.

3.3 The main characteristics of products are shown on orhidejashop.com on each product page. The products offered for sale on orhidejashop.com may not exactly correspond to the real garments in terms of image and colors due to the Internet browser or monitor used.

3.4 Prices are subject to change and will be as quoted on our site from time to time, except in cases of obvious error. Check the final price of sale before sending the relevant order form.

3.5 Orders made from a Country site different from the one you are shipping to, or to addresses to which the Vendor cannot ship, will be automatically cancelled.

3.6 All Products sold by orhidejashop.com come with an identification tag attached with a disposable seal. When trying on the products you should not remove or alter the tag or seal from the purchased products should you wish to return the purchased product.

4. Payments

4.1 Payment of the product prices and relevant costs for shipping and delivery must be made by using one of the procedures indicated on the order form.

4.2 In case of payment by Credit/Debit Card, our payment system ensures secure transactions, since all financial information (credit card number, expiry date, etc.) go directly to First Data which, thanks to a VeriSign-certified system based on SSL 128 bit encryption protocol guarantees the security of online transactions. Such financial information will not be used by the Vendor except for performing the procedure relevant to your purchase or issuing refunds in the case of returns in compliance with the exercise of your return right or for reporting cases of fraud to the police. The price for the purchase of products and the corresponding costs for express shipping and delivery, as indicated in the order form, will be charged to your current account only when the purchased products are actually shipped.

5. Terms of Use of Gift Card

5.1. Orhideja virtual Gift Card can be used exclusively at Orhideja Online Store.

5.2. If the value of your voucher is less than the total of your order you will be required to pay the balance by one of the other payment options.

5.3. If you have received several online gift vouchers you can enter each of the voucher codes at the checkout and each will reduce the total of your order.

5.4. You can use the gift voucher to cover the full cost of your order or as part payment. If the value of your voucher exceeds the total of your order the remaining balance will stay on your gift voucher for use another time – you will need to enter the voucher code the next time you order online.

5.5. Orhideja virtual Gift Cards can not be replaced, returned or redeemed for cash. Gift card can not be used to buy another Gift Card.

6. Shipping and Delivery of the Products

For specific product shipping and delivery procedures see the Customer Service area. Please read these sections carefully. The information provided in these sections forms an integral part of these General Terms and Conditions of Sale and, consequently, shall be deemed to be fully read and accepted by you at the time your order form is sent.

7. Customer Service

Please contact our Customer Service for further information: click here to contact the Customer Service directly.

8. Consumer Rights and the Cooling-Off Period

8.1 If you are a Consumer, you may cancel your contract with the Vendor in relation to products purchased from orhidejashop.com, without any penalty and without specifying the reason, by notifying the Vendor in writing within fourteen (14) working days, beginning with the day after you received the products. In this case you will receive a full refund of the price of the products in accordance with the Clause 8 below.

8.2 You should return the products to the Vendor within fourteen (14) working days from the date you notify the Vendor of the cancellation, in the same condition in which you received them and at your own expense. You have a legal obligation to take reasonable care of the products whilst they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.

8.3 To return the products you should notify us in writing within fourteen (14) working days, (beginning with the day after you received the products) on e-mail help@orhidejashop.com. You should keep a record of your cancellation notice; the products should not have been used, worn, washed or damaged; the identification tag should still be attached to the products with the disposable seal; the products should be returned in their original packaging; the products should be returned to the Vendor within fourteen (14) working days following cancellation of the contract.

8.4 If you cancel the contract within the fourteen (14) working days cooling-off period pursuant to this Clause 7, we will process the refund due to you as soon as possible and, in any event within thirty (30) days of the day on which you gave notice of your cancellation. The Vendor will refund the price of the product in full. You will be responsible for the cost of returning the products to us, provided that the reason for the return is not because of an error on our part or because the item is faulty or defective.

8.5 You can return the products to the Vendor either by:

the approved courier via the pre-paid, personalized return label enclosed in your original order, and the Vendor shall deduct from your refund the cost of return postage;
or
by packaging the relevant products securely and sending them to the Vendor. For your protection, we recommend that you use a courier service if you choose to return the goods other than via the pre-paid mechanism and approved courier as detailed at clause 7.5(a).

9. Items Returned Because They are Damaged, Defective or Incorrect

9.1 If you are returning a product because of an error on our part or because it is damaged or defective, we will refund the delivery charges incurred in sending the item to you and pay your costs of returning it to us (either via a pre-paid return label using the Vendor's approved courier, or by refunding your return postage costs).

9.2 You must notify the Vendor of an error in respect of the products delivered or of a damaged or defective product within thirty (30) days of receipt, if a product becomes faulty after the thirty (30) days please contact Customer Service to obtain further returns information. You must return the products in the same condition in which you received them. You have a legal obligation to take reasonable care of the products whilst they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.

9.3 To return the products you should notify us in writing as soon as practicable and in any event within thirty (30) working days on e-mail help@orhidejashop.com. You should keep a record of your cancellation notice; the products should not have been used, worn, washed or damaged; the identification tag should still be attached to the products with the disposable seal; the products should be returned complete and unused, with their original packaging; the products should be returned to the Vendor within seven (7) working days following notification to the Vendor of the damaged or defective product or of the Vendor's error.

9.4 The Vendor will examine all products returned as damaged or defective and will notify you of your refund via e-mail within a reasonable period of time. We will usually process any refund due to you as soon as possible and, in any event, within thirty (30) days of the day we confirm to you via e-mail that you are entitled to a refund for the damaged or defective product. Subject to acceptance by the Vendor of the damaged or defective goods, products returned by you because they are damaged or defective will be refunded in full, including the cost of delivery to the Vendor. In the event that the Vendor finds no fault with the returned products, you will be notified that the returned products cannot be accepted and you may elect to have the products re-delivered to you. If you do not accept re-delivery the Vendor reserve the right to retain the products and the purchase price and recover the Vendor's fees and expenses from you.

9.5 If the recipient of the products indicated in the order form is different from the individual who made the payment for such products, the amount paid for returned items shall be refunded by the Vendor to the individual who made the payment.

9.6 The value date for the credit shall be the same as the value date of the original debit and consequently you shall not suffer interest losses.

9.7 We will usually refund any money received from you using the same method originally used by you to pay for the purchase.

9.8 The Vendor will refund the price of the products in accordance with the applicable time frame as specified in Clause 7 or 8 above. The Vendor shall not be responsible for any delay that is beyond its control including for delays caused by the method of purchase or refund, including by way of example delays caused by Credit Card/Debit Card companies refund policies.

10. Privacy

10.1 You will find information on how we process your personal data by visiting the Privacy Policy in the Customer Service Area.

10.2 You are advised to read, if you haven't already done so, our General Terms and Conditions of Use which also contain important information on how we process the personal data of our users and on the security systems of orhidejashop.com.

10.3 For further information on our Privacy Policy you can contact us at help@orhidejashop.com or at Vendor's registered office located in Strazdu street 5C, Liepaja, LV-3405, Latvia.

11. Governing Law

These General Terms and Conditions of Sale are governed by Latvian Consumer law

12. Amendments and updates

The Terms and Conditions of Sale may be amended from time to time due to new laws and regulations or other reasons. The new Terms and Conditions of Sale shall be effective as of the date of publication on orhidejashop.com.

Return Policy

Our purpose is to guarantee your full satisfaction. If, for any reason whatsoever, you are not satisfied with your order, you may exercise your right to return purchased products within fourteen (14) working days from the date on which you received them from orhidejashop.com. Returned items must be shipped back to the Vendor within fourteen (14) working days from the date the package was delivered to you. The products may be returned by dispatching the package through the shipping agent indicated by the Vendor, or through another shipping agent. It is not possible to return an item in exchange for another.

1. Terms and Conditions of Return

The right to return products shall be deemed correctly exercised once the following conditions have been fully met:

we invite you to correctly fill in and submit the online Return Authorization Request to the Vendor within fourteen (14) working days from the date of your receipt thereof; the products have not been used, worn, washed, modified or damaged; the identification tag is still attached to the products with the disposable seal; the products are returned in their original packaging; the returned items must be shipped back to the Vendor within fourteen (14) working days from the date the package was delivered to you.

You will be notified if the returned products cannot be accepted. In this case, you may choose to have the products delivered to you at no expense to the Vendor. If you refuse the above delivery, the Vendor reserves the right to retain the products and the amount paid for your purchase of the products.

2. Refund Times and Procedures

After the Vendor has received the returned products and checked that the products meet all requirements, you will receive an e-mail that the returned products have been accepted. Whatever the form of payment you used (Credit/Debit Card), the refund procedure will start within 30 days from when the Vendor was informed of your decision to exercise your right to return the purchased products. The time period for refunding the amount you paid for purchasing the returned products depends on the payment type used:

purchase by Credit/Debit Card: refund time will depend on the Credit Card company policies. We would like to assure you, however, that the value date for the credit will coincide with the date of the original payment; therefore you will not suffer any interest loss.

3. Identification Tag

All products sold by the Vendor include an identification tag with a disposable seal. Please try on the products without removing the tag and seal. Returned products without the tag or seal will not be accepted.