How Do I Make a Purchase?
Shopping the Orhideja Online Store is easy: if you know what you are looking for, use the specific category links in the 'Online Store'. Once you have found an item, select your size and use the 'Add to Shopping Bag' button underneath. Review the items in your shopping bag by selecting the 'Shopping Bag' link at the top of the page. From the Shopping Bag you can directly edit product details (colors, sizes, quantity), remove them in case you changed your mind or add products to your Wishlist. Click on 'Checkout' to complete your order.
Do I need to set up an account to place an order?
Setting up an account is not mandatory, but if you register with us, you will be able to enjoy the following benefits through your 'My Account':
- Gain access to your 'Wishlist', be notified when new stock arrives,
- Save your address and card details for faster shopping,
- Manage your account details.
What should I do if I forgot my password?
If you have forgotten your password, visit the 'My Account' section, click on 'Forgot Your Password?' and just follow the 'Password Reset' instructions. You will receive an e-mail with a link to reset your password.
Which size should I choose?
In Orhideja Online Store sizes are based on European sizing system. To convert this to your usual size, simply click on 'Size Chart' on every product page. Where an item runs small or large to size, this will also be identified in the item description.
How do I know if an item is in stock?
All items shown are in stock. Please be aware that even if an item is in your Shopping Bag, it can still be bought by another customer until you have completed your order.
Is it safe to use my credit card at the Orhideja Online Store?
Why do I need to re-enter my credit card details when requesting delivery to a new address?
For your security, whenever you request delivery to a new address we will ask you to provide new credit or debit card details (if you have previously stored them with us). This means that if someone guesses your password and tries to make an order using your account, they will be unable to do so. We hope you understand that this is a valuable precaution designed to protect your personal information.
Please note that we are unable to deliver to Post Office Boxes or use General Delivery. We also do not deliver to forwarding addresses.
You may only ship to one address per order. If your order contains gifts or items that require shipping to multiple locations, you will need to place separate orders for each address.
For further details, please visit our 'Shipping Information' section.
All items are insured against theft and accidental damage whilst in transit from our warehouse to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance. If your box is damaged upon arrival, we recommend that you either refuse the delivery, or make a note when signing for it that you are accepting a damaged box.
Due to the high value of the goods that we sell, we require proof of delivery for all orders. This means we are unable to authorize packages to be delivered without a signature.
We are unable to redirect orders to a different address after dispatch. Therefore, please ensure you provide a suitable shipping address for the specified delivery times.
It is not possible to combine orders or add items to an existing order. If you would like all your items to be delivered together, you will need to cancel your order(s) and place a new order which contains all the items you require.
After you place your order, you will be sent an e-mail confirming that it has been received. Your card will only be debited at time of dispatch. In the rare instance that any of the items you have ordered are not available, you will receive an e-mail from our Customer Service team and will only charge your credit card for the value of the items in stock.
We aim to dispatch all orders within 2 working days. Estimated delivery times are to be used as a guide only and commence from the date of dispatch, we are not responsible for any delays caused by destination customs clearance processes. Once your order has been shipped, you will receive email confirmation of your shipping details and a tracking number.
To discover our returns and refunds policy and to learn how to return an item please kindly visit our 'Returns&Refund' section in the Customer Service area.
In your 'Wishlist' you can save your favourite products, keep track of them and eventually shop them whenever you want.
When browsing, use 'Add to Wishlist' on the product page and items will automatically move into your Wishlist, which can be found at the top right of the navigation bar. Click on the product image to go to the product page and see more specific details about the item. You can also add to shopping bag, or remove the item.